Contact us
Questions about a light, your order or delivery? We are happy to help.
Email us any time and you will get a reply within one business day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameModern Light Company, a division of Caruso Consulting Co Ltd
- Thai tax ID0765554000332
- US administration1155 Perimeter Center W, Atlanta, GA 30338, USA
- Registered addressSuite 36, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@modernlight.center
Orders over $100 ship free with tracked delivery (a flat $30.00 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
What currency are the prices in?
All prices on this store are in US dollars.
How much is shipping?
Standard shipping is $30 below $100 and free from $100, calculated after discounts.
How long will shipping take?
Product pages list an estimated 5-7 days, plus 24-48 hours for handling. Contact us before ordering if you need a specific arrival date.
Can I choose express shipping?
The cart offers the paid express option for $30, including above the free-shipping threshold. Ask us to confirm timing before relying on a deadline.
Will I receive tracking information?
A tracking number is sent by email when the order ships. Items may travel in separate packages.
Which payment methods are supported?
The checkout supports credit and debit cards through Stripe, and PayPal, when available.
Is there a physical showroom?
We sell online. The administration address is not a showroom or a returns address.
Can I cancel before shipping?
Contact us promptly with your order number. Orders can be canceled before the shipping process starts.
Can I return a change-of-mind purchase?
Our return window is 15 days from purchase. Contact us first; items must be unused and in their original packaging. Return postage is your responsibility.
What if my item arrives damaged?
Contact the team with your order number and photographs. We will review the issue and arrange the appropriate remedy, including return postage where required.
When are returns processed?
The store lists 24-48 hours to process a refund after the returned item is received and checked. Your payment provider may take additional time to post it.
Do I need an account?
You can use the guest checkout. Keep your order confirmation for future enquiries.
How can I contact the team?
Use the Contact page or email theteam@modernlight.center. Include your order number if your question is about a purchase.
Can I get a wholesale quote?
Use the Wholesale Quote page and tell us which products and quantities you need.
How does the discount code work?
The code valued-customer reduces the goods total by 15%. It does not discount the shipping charge.